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Multi-tenant · one codebase

Support and IT workflows in one product

Public portal, agent console, APIs, and email—scoped per organization so agents resolve issues with full context.

Create your organizationLog inView channels
workspace · your organization

TKT-2026-000184

VPN drops on Wi‑Fi handoff

In progress

TKT-2026-000183

Refund request — order #4412

Open

TKT-2026-000182

New laptop provisioning

Resolved
Reporting · SLA · exportslive

4+

Inbound channels

Portal · API · Email · Agents

Isolated

Per-organization

Data scoped by tenant

Full

Ticket context

SLAs · history · attachments

Platform

One place for routing, SLAs, and resolution

Same model from intake to reporting—so you scale process without stacking another ad hoc tool.

  • One platform, two audiences

    Customer-facing and internal IT in a single tenant—shared history, routing, and reporting without duplicating tools.

  • Channels that match how you work

    Agent console, public portal, REST API with scoped keys, and inbound email—aligned to how tickets actually arrive.

  • Admin control, agent clarity

    Departments, configurable ticket IDs, priority dimensions, attachment limits, and team roles—queues stay understandable.

  • Reporting & exports

    Built-in analytics plus CSV and Excel exports so leadership sees trends without standing up a separate BI stack.

  • SLAs & business hours

    Policies tied to calendars and departments—agents see clocks on tickets before breaches, not after spreadsheets.

  • Dynamic forms per department

    JSON-driven fields per queue so the right data is captured at intake—whether it ships from the portal, API, or email.

  • Thread, transfers & requester context

    Comments, handoffs across departments, and customer history in one place—so the next agent picks up with full context.

  • Attachments & limits

    Per-tenant size limits and files on the ticket record—so intake stays predictable without bloating storage or inboxes.

  • Categories & routing

    Categories under each department keep queues coherent—filters and transfers stay aligned to how your teams actually split work.

Channels

Meet customers and staff where they already are

One ticket model across surfaces—consistent IDs, permissions, and history you can audit.

Agent workspace

Queues, assignments, SLA clocks, and collaboration inside your org.

Public portal

Submit and track without customer accounts—branded per organization.

REST API

Scoped API keys for integrations and automation with guardrails.

Inbound email

Tenant addresses that open tickets with full threading context.

Pricing

Plans that scale with your rollout

Example tiers for planning. Billing is not enforced in this MVP—register and explore without a card.

Starter

Small teams getting organized with a single helpdesk.

$29/per month
  • Up to 5 agents
  • 2 departments
  • Public & internal portals
  • Email notifications
  • CSV export
Start with Starter

Popular

Professional

Growing organizations that need automation and integrations.

$79/per month
  • Unlimited agents
  • Unlimited departments & forms
  • REST API + scoped API keys
  • Inbound email → tickets
  • SLA policies & business hours
  • Excel + CSV export
Choose Professional

Enterprise

Security, scale, and support for large or regulated teams.

Custom

contact us

  • Everything in Professional
  • Priority support & onboarding
  • Custom SLAs & review cycles
  • Advanced security review path
  • Optional SSO roadmap alignment
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Ready to consolidate your queues?

Create an organization, invite agents, and connect your first channel—without migrating three different tools.

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